Why Add-to-Calendar Works with Zendesk

Integrating CalendarLink with Zendesk ensures clear event calls-to-action and reduces no-shows.

• Universal Add-to-Calendar compatibility
• Reduces no-shows and enhances engagement
• Seamless integration with Zendesk workflows
• Smart reminders & notifications

Add Calendar Links in Zendesk: Triggers & Actions

Turn Zendesk Updates into Calendar Events

1. Create a CalendarLink for New or Updated Tickets

Automatically generate a unique Add-to-Calendar link whenever a new ticket is created or updated, signaling intent to engage clients efficiently.

2. Send Data to CalendarLink

Map ticket details such as title, date, and description to CalendarLink, while optionally capturing RSVPs.

3. Publish the Personalized Invite

Receive the Add-to-Calendar link back and send it to customers, ensuring they never miss an update.

Fire Zendesk Workflows from CalendarLink triggers

1. Capture a New CalendarLink Event

Select the New Upcoming Event trigger to initiate workflows from CalendarLink events.

2. Map Add-to-Calendar Data

Effortlessly transfer titles, dates, times, and attendee lists into Zendesk for cohesive workflow management.

3. Create or Update a Zendesk Ticket

Automatically update a ticket or create a new one in Zendesk, ensuring that all event engagements are tracked.

Optimising Calendar Links in Zendesk

• Utilize analytics to measure event attendance
• Customize invites to align with your brand
• Set smart reminders to improve response rates
• Ensure time-zone safety for global clients