Teamwork Desk

Why Calendar Links Supercharge Teamwork Desk

Effortlessly reduce no-shows and encourage faster responses by embedding a clear Add-to-Calendar call-to-action.

• Create universally accessible calendar links.
• Benefit from brandable invite and landing pages.
• Utilize smart reminders & notifications.
• Engage across platforms: web, email, social, mobile, and embeds.

Using Calendar Links in Teamwork Desk Workflows

Turn Teamwork Desk Activity into Calendar Events

1. Use Common Teamwork Desk Triggers

Leverage triggers like New or Updated Contact, New Agent Reply, and Ticket Assigned to signal when to create calendar links.

2. Send data to CalendarLink

Map essential details like names, event dates, and descriptions, including optional RSVP responses, to ensure accurate scheduling.

3. Publish the Personalized Invite

Receive a dynamic Add-to-Calendar link that can be shared with customers for immediate use.

Fire Teamwork Desk Workflows from CalendarLink triggers

1. Capture a New CalendarLink Event

Enable triggers for New Upcoming Event or RSVP to automate response activities.

2. Map Add-to-Calendar Data

Seamlessly integrate event titles, dates, times, and attendees into Teamwork Desk workflows.

3. Update a Record or Send a Message

Update customer records or send messages using actions like Update Customer or Add Reply to Ticket.

Optimising Calendar Links in Teamwork Desk

• Analyze clicks and attendance rates to refine strategies.
• Automate event creation for all support activities.
• Ensure invites adapt to all time zones.
• Customize landing pages to reflect your brand.