Deskpro

Why Add-to-Calendar Works with Deskpro

Integrating calendar links into Deskpro leads to fewer no-shows and ensures seamless communication with your clients.

• Universal Add-to-Calendar links for effortless scheduling
• Brandable invite & landing pages
• Click + attendance analytics provide insightful engagement data
• Integrations with Zapier and webhooks

Using Calendar Links in Deskpro Workflows

Turn Deskpro Activity into Calendar Events

1. Create a CalendarLink for New Tickets

Use triggers like New Ticket or Ticket Update to signal a need for an event link.

2. Send Data to CalendarLink

Map ticket subjects, deadlines, and participants to organize the calendar event, optionally capture RSVP details.

3. Publish the Personalized Invite

Retrieve the Add-to-Calendar link and embed it in your ticket replies for instant scheduling.

Fire Deskpro Workflows from CalendarLink triggers

1. Capture a New CalendarLink Event

Select the New Upcoming Event or RSVP trigger to start a workflow.

2. Map Add-to-Calendar Data

Easily integrate event titles, dates, times, and attendees from CalendarLink to Deskpro.

3. Update a Ticket

Log engagement or add messages to tickets using Deskpro actions like Update Ticket or Add Message to Ticket.

Pro Tips for Deskpro and Add-to-Calendar

• Utilize brandable landing pages for professional invitations
• Configure smart reminders to reduce event no-shows
• Use click and attendance analytics to enhance support strategy
• Take advantage of timezone safety for global scheduling