LiveAgent

Why Use Calendar Links in LiveAgent

Calendar links streamline scheduling, thus lowering no-shows and driving prompt customer interactions.

• Universal Add to Calendar functionality
• Reduces no-shows, boosts attendance
• Integrates with LiveAgent effortlessly
• Brandable invite pages with analytics

Using Calendar Links in LiveAgent Workflows

Turn LiveAgent Activity into Calendar Events

1. Create a CalendarLink for New or Updated Contacts

Capture interest by automatically creating CalendarLinks when new contacts are added or existing ones updated in LiveAgent.

2. Send Data to CalendarLink

Map essential details like event names, dates, and descriptions, and optionally capture RSVPs to enhance customer engagement.

3. Publish the Personalized Invite

Deliver customized Add-to-Calendar links to your users, further integrating them into your support flow.

Fire LiveAgent Workflows from CalendarLink triggers

1. Capture a New CalendarLink Event

Start a workflow every time a New Event or RSVP is captured in CalendarLink to keep your support team tuned in.

2. Map Add-to-Calendar Data

Transfer event titles, dates, and attendee details seamlessly into LiveAgent, syncing every interaction.

3. Create a Conversation or Add a New Customer

Automatically log engagements and action items like creating a new customer record or starting a conversation in LiveAgent.

Optimising Calendar Links in LiveAgent

• Utilize analytics to track attendance and improve follow-ups
• Ensure universal compatibility with all calendar types
• Automate reminders for higher engagement
• Customize invite designs to match your brand