HelpDesk

Why Add-to-Calendar Works with HelpDesk

Reduce no-shows and ensure timely responses with clear calendar invitations directly from HelpDesk.

• Universal Add-to-Calendar links work across Google, Outlook, and Apple.
• Brandable invites with real-time analytics boost engagement.
• One-click, no-code setup allows quick implementation.
• Seamlessly capture optional RSVPs for events.

How HelpDesk Works with CalendarLink

Turn HelpDesk Activities into Calendar Events

1. Create a CalendarLink for New or Updated Tickets

Set triggers for New or Updated Ticket events, making it easy to keep in touch with your customers through calendar invites.

2. Send Data to CalendarLink

Map ticket details such as title, date, and time. Optionally include a RSVP for streamlined scheduling.

3. Publish the Personalised Invite

Receive the Add-to-Calendar link and share it directly with your customers, boosting engagement and follow-through.

Fire HelpDesk Workflows from CalendarLink triggers

1. Capture a New CalendarLink Event

Setup triggers for New Upcoming Event or New RSVP, ensuring every update is captured.

2. Map Add-to-Calendar Data

Automatically pull in event titles, dates, and attendee details seamlessly into the HelpDesk system.

3. Update or Create a New Ticket

Leverage actions like updating tickets or sending replies, streamlining your support process with each event.

Optimising Calendar Links in HelpDesk

• Use analytics to fine-tune invite timing and content.
• Personalise invites using brandable templates.
• Set smart reminders to improve attendance rates.
• Keep calendars updated automatically with sync support.