TOPdesk

Why Use Calendar Links in TOPdesk

Add-to-Calendar features in TOPdesk streamline scheduling, minimizing no-shows and boosting engagement with clear, actionable calls to action.

• Universal Add-to-Calendar links for any calendar app.
• Easily brandable invite and landing pages.
• Integration with existing systems via Zapier and more.
• Smart reminders ensure timely attendance.

Using Calendar Links in TOPdesk Workflows

Turn TOPdesk Activities into Calendar Events

1. Create a CalendarLink for New or Updated Contacts

Automate calendar events by linking actions to triggers such as New or Updated Contact or New Incident.

2. Send Data to CalendarLink

Seamlessly map details like contact names, incident numbers, and descriptions. Optionally capture RSVP responses for accurate attendee tracking.

3. Publish the Personalized Invite

Receive a ready-to-use Add-to-Calendar link, ensuring that participants are always in sync with updated event details.

Fire TOPdesk Workflows from CalendarLink triggers

1. Capture a New CalendarLink Event

Initiate workflows using triggers like New Event or Updated Contact to capture dynamic interactions.

2. Map Add-to-Calendar Data

Ensure smooth data flow for titles, dates, and attendees, enhancing calendar consistency.

3. Update Incident by Number

Automatically update records or send notifications as calendar events evolve, keeping all stakeholders informed.

Optimising Calendar Links in TOPdesk

• Regularly review click analytics to understand engagement.
• Utilize subscription calendars for ongoing events.
• Customize invite pages to reflect your brand identity.
• Set timezone-safe reminders to prevent mix-ups.