ServiceNow

Why Add-to-Calendar Works with ServiceNow

Reduce no-shows and accelerate action with clear, universal calendar invitations.

• Universal Add-to-Calendar functionality.
• Customizable, brandable landing pages.
• Smart reminders and notifications.
• Analytics to monitor click-throughs and attendance.

Using Calendar Links in ServiceNow Workflows

1. Create a CalendarLink for each new or updated record

Utilize triggers like New or Updated Contact and New Upcoming Event to initiate CalendarLink generation.

2. Send data to CalendarLink

Map names, event dates, and descriptions. Optionally include RSVP for deeper engagement.

3. Publish the personalized invite

Share the generated Add-to-Calendar link to streamline scheduling.

Fire ServiceNow Workflows from CalendarLink triggers

1. Capture a New CalendarLink Event

Select triggers like New Event or Updated Contact to push data into ServiceNow.

2. Map Add-to-Calendar Data

Ensure smooth data flow for titles, dates, times, and attendees.

3. Create a new record or update a record

Update records and log engagement effortlessly, using actions like Create Record and Update Record.

Optimising Calendar Links in ServiceNow

• Monitor click-through rates to improve invitation effectiveness.
• Leverage subscription calendars to keep team schedules synced.
• Customize landing pages to enhance brand visibility.
• Use analytics to reduce no-shows and fine-tune reminder timings.