Why Use Calendar Links in Freshdesk

Effortlessly drive faster responses and lower no-shows in your customer service workflows with Add-to-Calendar features.

• Boost attendance with universal Add-to-Calendar links.
• Leverage click and attendance analytics for better planning.
• Ensure time-zone and daylight-saving safe scheduling.
• No-code setup for brandable invites and landing pages.

Add Calendar Links in Freshdesk: Triggers & Actions

1. Create a CalendarLink for each new or updated contact

1. Trigger from Freshdesk events

Use events like New or Updated Contact, New Ticket, or New Upcoming Event to signal a calendar invitation.

2. Send data to CalendarLink

Easily map event details such as names, dates, and descriptions, with the option to capture RSVPs.

3. Publish the invite

Retrieve the Add-to-Calendar link and embed it within Freshdesk communications effortlessly.

Fire Freshdesk Workflows from CalendarLink triggers

1. Capture a New CalendarLink Event

Choose events such as New Event, New RSVP, or Updated Contact to trigger actions in Freshdesk.

2. Map Add-to-Calendar Data

Flow details like event titles, dates, and attendees seamlessly into Freshdesk.

3. Create a new contact or update a ticket

Automatically update records, send messages, or add notes to a ticket using CalendarLink-triggered actions.

Optimising Calendar Links in Freshdesk

• Use attendance analytics to refine customer engagement strategies.
• Customize branding on invites for a cohesive brand experience.
• Sync subscription calendars to keep your whole team informed.
• Utilize smart reminders to further minimize no-shows.